2024 — Present · Redwood City, CA
Strategic Business Operations Manager
Box Inc. — Intelligent Content Management (ICM) platform
- Run 14+ Betas end to end, coordinating across Customer Success, CSMs, Account Executives, Release Management, GTM, Product Marketing, and Legal.
- Lead steering committees for quarterly planning, the Product All-Hands, and the Product Culture Committee.
- Handle backend product-feedback engine (Pulse on UserVoice), translating customer signal into prioritised product and GTM action.
- Manage the Product budget with Finance across quarterly planning, investment, and spend; own T&E approvals for CPO direct reports and reconciliation of CPO expenses.
- Editor-in-Chief of the bi-monthly product newsletter and lead for internal communications.
- Drive Onboarding for new hires — logistics through program overview, using AI tools for deck asset enhancement — and act as point of contact for product & design reviews.
- Liaison to Product Marketing for the Global Product Advisory Boards.
- Own Product Strategy and leadership offsite programs end to end.
- Automated recurring workflows with Box AI — headcount and beta programs among them — cutting manual coordination overhead.
Previously at Box Inc. · Redwood City, CA